Question: After crashing
while attempting to save a vehicle to the User Database in Version 9.10,
I restarted HVE but the program window does not appear on my Desktop or in the
Windows Task Bar. What do I do?
Answer:
HVE Version 9.10 has a bug related to the User.DB as well as Add Vehicle, Previous. We are working on a patch.
Until the patch becomes available, users should not save a vehicle to User.DB or use Add Vehicle, Previous.
This problem also prevents HVE from restarting properly.
To correct the situation, please follow these steps:
1. Launch the Task
Manager (Press ctrl + alt + delete and then select to Start Task
Manager).
2. Click on the
Processes tab and then locate hve.exe in the list.
3. Left-click to
select the hve.exe process, then right-click to display
the menu.
4. Select "End
Process" on the menu to terminate the hve.exe
process.
5. Close the Task
Manager.
6. Open your file
browser and go to the HVE/supportFiles/db folder
location.
7. Locate and delete
the user.db file. Note that it is only 1kb in
size.
8. Close your file
browser.
9. Start HVE and get
back to work.